Refund policy

Refund Policy:

Thank you for shopping with Faino Toys. We want you to be completely satisfied with your wholesale purchase. If you need to return an item, please carefully read our refund policy below.

30-Day Return Policy:

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Initiating a Return:

To start a return, please contact us at info@wiseelk.us. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues:

Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and work to make it right.

Exceptions/Non-Returnable Items:

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please reach out to us for clarification.

Sale Items and Gift Cards:

Please note that we do not accept returns on sale items or gift cards. These items are final sale and cannot be refunded.

Exchanges:

If you would like to exchange an item, the fastest way to ensure you receive the desired product is to initiate a return for the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds:

After we receive and inspect your return, we will notify you to inform you if the refund has been approved or not. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact us at info@wiseelk.us. We are here to assist you and ensure your satisfaction with our products.